M/s Buyersson Marketing Private Limited has a diplomatic approach towards the Consumers / Direct Sellers and takes all precautions to offer the best services to them. However, in case of unavoidable circumstances company has devised a perfect system to solve the problems that Consumers / Direct Sellers may face.

Buyersson Marketing Private Limited complies with the Consumer Protection (Direct Selling) Rules, 2021 and Consumer Protection Act, 2019 and have also instructed our Direct Sellers to do so.

Buyersson Marketing Private Limited maintains a register to keep the track of Grievances received from Consumer / Direct Sellers in either of the mentioned modes – Calls / Written Application / E-mail / Walk-in / Online Grievance Cell, etc. Each Grievance is numbered, (To facilitate easy tracking) acknowledged within 48 hours of its receipt at the Grievance Redressal Cell and Buyersson Marketing Private Limited records the time taken to resolve it.

Grievances received are feeded into the internal Grievance software. A unique track ID is generated against all the Grievances and is intimated to the Consumers / Direct Sellers on their registered E-mail ID and Mobile Number within 48 hours of its receipt at the Buyersson Marketing Private Limited’s end.

Consumers / Direct Sellers need to keep the unique track ID secure with them in order to track and follow-up the outcome.

Grievance Redressal Officer will redress the grievance within 30 days from the date of receipt of Grievance.

In case there is a delay of more than 30 days in resolving the issue, he / she will inform the Consumers / Direct Seller with reason of delay on their registered E-mail ID.

In case the Consumer is still not satisfied with the resolution offered, he / she can approach the National Consumer Helpline or the State Consumer Helpline for effective mediation / resolution and thereafter a Consumer Forum / Court of appropriate jurisdiction.

In case the Direct Seller is still not satisfied with the resolution offered, he/she may proceed in accordance with the Dispute Resolution Clause of the Direct Seller Contract Agreement.